We at Pastel Edge offer free shipping in India for all orders above Rs. 699. For orders below Rs. 699, the shipping charges are Rs. 50. All orders usually get shipped within 2-4 working days. So you can expect delivery between 4-7 days.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you. We only make use of reliable courier companies and/or Speed Post. Pastel Edge is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pastel Edge. We shall endeavor to ensure the timely delivery of your order within the estimated time as mentioned in the order confirmation. In the unlikely event that delivery is not possible for any reasons outside the control of Pastel Edge, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by a full refund.
- Return / Refund / Replacement
If you have received a damaged product : Please do not worry. Drop us a mail at email@example.com and we will sort this out with the least friction possible. What do I do if I don't like the product I received? We're extremely sad to hear this. We tried our best to fulfill your expectations. But currently, no returns, refunds, or exchanges are possible. Please write to us at firstname.lastname@example.org with your feedback and/or suggestions so we can improve.
No cancelations will be entertained once the order has been placed.
- Cash On Delivery (COD)
We only accept online transfers and not cash on delivery.
- Currency Transactions
All transactions are processed in Indian Rupees (INR).
- Processing Orders
Our business hours are 11 am to 7 pm Indian Standard Time (IST) Monday through saturday. If you need to contact us outside our business hours please email our customer service department at email@example.com and we will respond as soon as possible.
- Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
- Customer Service Policy
Pastel Edge is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 4-7 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case may be.
- Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
- Copyright & Intellectual Property
The trademark “Pastel Edge” is a proprietary trademark of Pastel Edge, used under a permitted license by Pastel Edge. The website (www.pasteledge.com) and all content including text, illustrations and images are created and owned by Pastel Edge.
- Legal Information
This website is expressly operated by Pastel Edge. Unless otherwise noted, all design and content featured on www.pasteledge.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Pastel Edge. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Pastel Edge, is prohibited and will be considered as a violation of the IP rights of Pastel Edge
All disputes are subject to courts of Mumbai Jurisdiction only. Mumbai is located in the State of Maharashtra, India.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.pasteledge.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.pasteledge.com is listed at an incorrect price due to photographic error, typographical error or error in pricing information from our suppliers, Pastel Edge shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Pastel Edge shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase and your order is canceled, Pastel Edge shall issue a credit to your credit card account in the same amount.
- Availability, Product Information, Pricing & Colors
At Pastel Edge, we go out of our way to give you the kind of distinctive merchandise for which our brand “Pastel Edge” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, the stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.pasteledge.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.pasteledge.com products displayed on the website are available while supplies last. Many of www.pasteledge.com products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of a colour will be accurate.
- Limitation of Liability
Given the unpredictability of technology and the online environment, Pastel Edge doesn’t warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Pastel Edge shall not be liable for damages of any kind related to your use of or inability to access this website.
Although we will make every effort to respond quickly to applicable email messages, Pastel Edge is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
You agree to indemnify, defend, and hold harmless Pastel Edge, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
- Contact Us
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products. You can drop us a mail at firstname.lastname@example.org. Pastel Edge 147, Arab building, shop no. 6, Sewree X road, Sewree, Mumbai 400015 Email: email@example.com
Terms and conditions admin May 1, 2018